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Other Alumni Databases?

1 27

Hi folks. Is anyone looking into other companies that have similar features as Anthology (particularly the ability to collect payment). Anthology seems to be going to down hill and we are looking at other options. Thanks

David Rogers Category Alumni & Advancement 8d

@David Rogers We’d love to connect and learn more about your concerns. Our team will reach out to start that ...

Gifs in emails

1 10

Hi everyone! We are talking about using gifs in an upcoming email. If you've used them, any examples you have done that you enjoyed that you would be willing to share? Or any advice (file size, things to consider)? Also - how do you ...

Monica Jansa Category Alumni & Advancement Jan '25

Jan '25

We've done some fun gifs for our giving day. For the static image thing, we just try to make sure that the thumbnail ...

Split Designations on membership and/or event forms

1 12

We have several events and memberships that involve multiple units and they each want to have a commerce area wherein their specific constituents can give to just that area. On a giving form, this is relatively simple as we can use radio ...

Jacob Clemen Category Alumni & Advancement Sep '24

Dec '24

@Jacob Clemen
What we ended up doing for events (we don't do memberships) is we created a special donation form ...

Credit Card Recovery Fee - enabled?

For anyone who has enabled the credit card recovery fee, can you share your sites and what it looks like? What language did you put on their to alert people that it was an option? Does it add a line to the member confirmation email, and if so, ...

Monica Jansa Category Alumni & Advancement Nov '24

Cannot get through to customer support with new system

2 45

Hi all, I have tried every scenario and recommendation to get through to customer support via the phone with no luck. The automation repeatedly says “I am having trouble understanding you,” when I am prompted to provide the name of the ...

Stefanya Davidson Category Alumni & Advancement Sep '24

Oct '24

@Stefanya Davidson
I have the same problem. The steps to get through to someone was frustratingly clunky, but I ...

Nov '24

@Stefanya Davidson
I am sorry to hear you continue to have issues getting thru on the phones. I dont think anything ...

Credentials for New Support Site

5 26

Posting this here in the hopes someone from Anthology can help. Received email Monday saying the new support site was live and I would receive credentials within 4 hours. They never showed. I emailed support@anthology.com Wednesday ...

Jay Jennings Category Alumni & Advancement Aug '24

Aug '24

@Jay Jennings Thank you for making us aware. I'm so sorry for the inconvenience. I have routed this to the Anthology ...

Aug '24

@Tessa Burke thank you!

Image Manager - Moving Photos to Other Folders

Hi, folks! I just needed a quick confirmation from the community or an Anthology Encompass rep--is it still the case that there is not a way in Image Manager whereby we can move and/or re-organize photos into folders once they've been ...

Amanda Haylock Category Alumni & Advancement Aug '24

Giving Day emails

3 33

Hi everyone! We are working with our Annual Fund team to help update their email designs. Has anyone had success with a particular design or template they are willing to share? Thank you!

Aja Smith Category Alumni & Advancement Jun '24

Jun '24

@Aja Smith Hi Aja!

We did segmented campaigns for our giving day emails for the first time and had great results ...

Jun '24

Thank you @Hayley Maggia ! Do you mind sharing the different segments you used?

Event Purchases on behalf of someone else

3 30

Hello everyone! We are working on some events and run into times where people may purchase on behalf of someone else and put in the attendees name for first and last, but then the purchasers email for the primary email. How do you all ...

Monica Jansa Category Alumni & Advancement Mar '24

May '24

@Monica Jansa Here is how we have handled something similar for a career fair where it was a company buying a booth so ...

May '24

@Jacob Clemen
Hi Jacob, sorry I'm just seeing this.

I really like how you had that all set up. For that first section ...

Member login

2 30

I was wondering if anyone requires their members to login (rather than using identity checkpoint). If so, could you share any pros and cons of using this? Any recommendations? Thank you!

Robin Copeland Category Alumni & Advancement Apr '24

Apr '24

@Robin Copeland We (Darden School of Business at the University of Virginia) have required login for event ...

Apr '24

@Jay Jennings Thank you Jay! I've taken a look at your site and really like how you've included instructions for ...

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