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May 2025 Office Hours Recording Now Available

Thanks to everyone who joined our most recent Institutional Advancement Office Hour s focused on our Vision and Roadmap for Anthology Encompass and Anthology Raise. We reviewed the latest enhancements, planned innovations for our ...

Juan Lopez Category Alumni & Advancement 23d

Join Our Advancement Office Hours – May 8

Thanks to those who have already watched our latest Anthology Encompass + Anthology Raise roadmap webinar available on-demand! To continue the conversation, we’re hosting live office hours with the product team this Thursday, May ...

Juan Lopez Category Alumni & Advancement May '25

Experience using Groups functionality

2 10

Does anyone have experience using Groups? We're looking for insights about whether it really enables you to foster networking amongst constituents with relatively little administrative oversight. Here are some links for ...

Chris Foley Category Alumni & Advancement 28d

16d

@Chris Foley We are working on setting this up as well and were wondering if anyone else would be willing to share how ...

16d

@Chris Foley I just reached out to Encompass Customer Service to see about getting a demo of this. And the ...

Credit Card Recovery Fee - enabled?

1 35

For anyone who has enabled the credit card recovery fee, can you share your sites and what it looks like? What language did you put on their to alert people that it was an option? Does it add a line to the member confirmation email, and if so, ...

Monica Jansa Category Alumni & Advancement Nov '24

May '25

@Monica Jansa Hello Monica! I was going through discussion posts trying to find any pertaining to the credit card ...

Credit Card Recovery Fee

Hi everyone! I am wondering, for those of you who use the Credit Card Recovery Fee option, are you including the fee in the overall donation credit amount? Or only the original donation? Also, do you find it to be working? In other words, ...

Calli Arida Category Alumni & Advancement May '25

Encompass + Blackbaud CRM Integration – Data Flow ...

1 15

Hi everyone — I’m wondering if any of you currently have an integration set up between Anthology Encompass and Blackbaud CRM. If so, what types of data are you passing between the two systems (e.g., event registrations, gifts, ...

Chandra Powell Category Alumni & Advancement Apr '25

May '25

@Chandra Powell
Hi Chandra,

We are integrated with Blackbaud CRM through Omatic. Right now, I believe we have ...

Webinar?

1 43

I just received an email about an after hours and questions after an advancement roadmap webinar. I have no idea what webinar this is referring to, and there does not appear to be anything on thsi calendar. We have very rare/sporadic ...

Mary Ellen Nunes Category Alumni & Advancement Apr '25

Apr '25

@Mary Ellen Nunes Great to see your question! Later this week, you will receive an email inviting you to view the ...

Email Send Overload_deferred emails

1 19

Hi all, I was hoping to get input on the amount of emails ya'll send and the size of the emails, do you segment emails, what is too large of an audience, do certain events require more than average email sends? I remember there was an ...

Stefanya Davidson Category Alumni & Advancement Mar '25

Mar '25

@Stefanya Davidson

Hi replying to myself to share with yall. I found the Scratching the Surface on Email ...

Split Designations on membership and/or event forms

2 17

We have several events and memberships that involve multiple units and they each want to have a commerce area wherein their specific constituents can give to just that area. On a giving form, this is relatively simple as we can use radio ...

Jacob Clemen Category Alumni & Advancement Sep '24

Dec '24

@Jacob Clemen
What we ended up doing for events (we don't do memberships) is we created a special donation form ...

Mar '25

@Bethany McCollum
Hi Bethany, so curious to hear more. It sounds as if the donation form is only linked to the event ...

Cannot get through to customer support with new system

3 59

Hi all, I have tried every scenario and recommendation to get through to customer support via the phone with no luck. The automation repeatedly says “I am having trouble understanding you,” when I am prompted to provide the name of the ...

Stefanya Davidson Category Alumni & Advancement Sep '24

Oct '24

@Stefanya Davidson
I have the same problem. The steps to get through to someone was frustratingly clunky, but I ...

Nov '24

@Stefanya Davidson
I am sorry to hear you continue to have issues getting thru on the phones. I dont think anything ...

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